The Next Normal for Teaming - Transitioning Out of COVID-19

团队合作的下一个常态 - 摆脱 COVID-19 的影响

• 批准号: 2052366
• 负责人: Noshir Contractor
• 金额: $ 60万
• 依托单位: Northwestern University
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2021
• 资助国家: 美国
• 起止时间: 2021-03-01 至 2025-02-28
• 项目状态: 未结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=2052366&HistoricalAwards=false
• 关键词: Next; Normal; Teaming; Transitioning; Out

Though remote work has grown in popularity for several decades, it has never been more critical than in the aftermath of COVID-19. Many countries were forced to order shelter-in-place or social distance to slow the spread of the disease forcing organizations to rapidly transition to remote work. While the onset of COVID-19 was disruptive, it has provided a worldwide, if involuntary, quasi experiment. The shift in work was unprecedented in terms of scale (forcing many organizations to operate completely remotely) and scope (affecting organizations across the globe). Individuals were forced to adapt to their new work arrangements, which changed how they go about their day-to-day jobs and other life activities and responsibilities. However, even while we come to terms with the “new normal,” we have the opportunity - and indeed an obligation - to consider what practices and experiences that emerged as part of the ongoing quasi experiment we may want to retain, by virtue of their efficacy, as we transition out of COVID-19. In other words, what can we learn from our experiences in the “new normal” that will help shape the “next normal” as we transition out of COVID-19? To answer this question, this project will use survey and server-side data collected as workers team together using digital technologies at different points through the pandemic. This project is rooted in a “teaming affordances” perspective. The sudden shift to all-virtual meetings, and use of digital communication technologies, has heightened workers’ awareness of the affordances provided by technologies, for example, to be kept updated on what their colleagues are doing (visibility affordance) or what they know and the nature of their relationships with one another (association affordance). Technology affordances serve as the foundation for teamwork, enabling essential behaviors such as boundary spanning, leading collectively, and motivating. We investigate the extent to which a heightened awareness of the affordances provided by digital collaboration technologies has the ability to nudge workers to engage in teaming behaviors that lead to better team outcomes. Insights from this investigation will make it possible to identify and isolate practices that were triggered by the sudden shift to remote work during COVID-19, but which we must consider retaining as we transition out of COVID-19 and workers have the ability to physically return to the workplace. This project leverages teaming data collected by the project team during and prior to COVID-19, expanding these sources to include a new wave of data collection once in-person work is again possible (“The Next Normal”). Additionally, the project will complement longitudinal field surveys with semi-structured interviews and two waves of a general survey of workers. The project will apply a range of advanced network analytics, including exponential random graph models (ERGMs) and relational event modeling (REM). The interview data will be analyzed using grounded theory methodologies in order to identify practices that help and hinder teaming. This mixed-method longitudinal design makes it possible to explore research questions and test hypotheses about virtual teaming that advance fundamental knowledge on what we can learn from this forced quasi experiment on virtual teaming in a crisis that should inform better teaming practices and outcomes as we transition out of the pandemic.This award reflects NSF's statutory mission and has been deemed worthy of support through evaluation using the Foundation's intellectual merit and broader impacts review criteria.

尽管远程工作已经流行了几十年，但在新冠肺炎 (COVID-19) 疫情爆发后，它变得尤为重要，许多国家被迫下令就地避难或保持社交距离，以减缓疾病的传播，迫使组织不得不采取措施。尽管 COVID-19 的爆发具有破坏性，但它在全球范围内提供了一场非自愿的准实验，这种工作的转变在规模（迫使许多组织完全远程运营）和范围（个人）方面都是前所未有的。是被迫适应新的工作安排，这改变了他们的日常工作和其他生活活动和责任。然而，即使我们接受了“新常态”，我们仍然有机会——而且。这确实是一项义务——考虑在我们摆脱 COVID-19 的过程中，我们可能希望保留哪些作为正在进行的准实验的一部分的做法和经验，因为它们的功效。换句话说，我们可以从我们的经验中学到什么。 “新常态”下的经验将有助于塑造当我们摆脱 COVID-19 时，“下一个常态”是什么？ 为了回答这个问题，该项目将使用在疫情期间不同时间点使用数字技术收集的调查和服务器端数据。突然转向全虚拟会议和数字通信技术的使用，使劳动者意识到技术提供的功能，例如，随时了解同事正在做的事情（可见性功能）。或他们所知道的和他们之间关系的性质（关联可供性）是团队合作的基础，可以实现跨边界、集体领导、调查和激励等基本行为。数字协作技术能够促使员工参与团队行为，从而带来更好的团​​队成果。这项调查的见解将有助于识别和隔离在 COVID-19 期间突然转向远程工作所引发的做法。我们必须考虑的随着我们摆脱 COVID-19 的影响，并且员工能够实际返回工作场所，该项目利用了项目团队在 COVID-19 期间和之前收集的团队数据，扩展了这些来源以包括新一波的数据收集。一旦再次进行面对面工作（“下一个常态”），该项目将通过半结构化访谈和两波工人一般调查来纵向补充现场调查。该项目将应用一系列先进的网络分析。 ，包括指数随机图模型 (ERGM) 和关系事件建模（REM）。将使用扎根理论方法对访谈数据进行分析，以确定有助于和阻碍团队合作的实践，这种混合方法纵向设计使探索研究问题和测试有关虚拟团队的假设成为可能。我们可以从这场危机中虚拟团队的强制准实验中学到什么知识，当我们摆脱大流行时，这些知识应该为更好的团队实践和结果提供信息。该奖项反映了 NSF 的法定使命，并通过使用基金会的智力价值以及更广泛的影响审查标准。

项目成果

Teamwork in the time of COVID-19: Creating, dissolving, and reactivating network ties in response to a crisis.

COVID-19 时期的团队合作：创建、解除和重新激活网络联系以应对危机。

• DOI: 10.1037/apl0000969
• 发表时间: 2021-10
• 期刊: Journal of Applied Psychology
• 影响因子: 9.9
• 作者: Wu, Y. Jasmine;Antone, Brennan;Srinivas, Arshya;DeChurch, Leslie;Contractor, Noshir
• 通讯作者: Contractor, Noshir

Information sharing in a hybrid workplace: understanding the role of ease-of-use perceptions of communication technologies in advice-seeking relationship maintenance

混合工作场所中的信息共享：了解通信技术的易用性认知在寻求建议关系维护中的作用

• DOI: 10.1093/jcmc/zmad025
• 发表时间: 2023-06
• 期刊: Journal of Computer-Mediated Communication
• 影响因子: 7.2
• 作者: Wu, Y. Jasmine;Antone, Brennan;DeChurch, Leslie;Contractor, Noshir;Baym, ed., Nancy;Ellison, ed., Nicole
• 通讯作者: Ellison, ed., Nicole