Professional Liability of Counsellor : Socio-Legal Perspectives

辅导员的专业责任：社会法律视角

基本信息

批准号：
06802004
负责人：
MINAMIKATA Satoshi
金额：
$ 0.9万
依托单位：
Niigata University
依托单位国家：
日本
项目类别：
Grant-in-Aid for General Scientific Research (C)
财政年份：
1994
资助国家：
日本
起止时间：
1994 至 1995
项目状态：
已结题

项目摘要

This research is the first phase of the main research aiming at a socio-legal study on the nature of counselling/advising services for clients who have difficulties in maintaining 'good' relationships with family members or friends. In particular, the main research focuses on counsellors'/advisers' roles and their professional liability when their assistance is claimed as causing damages to their clients. As the first step, brochures or literature from 110 of 248 counselling/advising agencies located in central Tokyo were examined in this research.The collected materials show the following findings :(1) Agencies provide fairly clear information on the purpose of counselling/advising services, the ways of access to the services, the methods employed in counselling/advising services and the fee.(2) Agencies fail to provide sufficient information on what results could be achieved through the services.(3) Counselling/advising services vary in their principles, methods and achievements.(4) Nothing stated on 'legal issues' relating to the services.Due to the lack of sufficient information above-mentioned, it is likely to happen that the expectation of clients may differ from the services provided by the agencies. In consequence, a client may dispute with the counsellor/advisor for claiming compensation. Judging from the nature of the services stated in the publication of the agencies, 'professional liability' of counsellors/advisers will become the main issue of the disputes in some cases. For the purpose of sorting out such disputes, there are three approaches available ; based on the principle of torts/negligence, contract law and consumer protection low.

本研究是主要研究的第一阶段，旨在对难以与家人或朋友维持“良好”关系的客户提供咨询/建议服务的性质进行社会法律研究。特别是，主要研究重点是辅导员/顾问的角色以及当他们的协助被声称对客户造成损害时他们的专业责任。作为第一步，本研究检查了东京市中心 248 家咨询/咨询机构中 110 家的小册子或文献。收集的材料显示了以下发现：(1) 机构提供了关于咨询/咨询服务目的的相当明确的信息、获得服务的方式、咨询/咨询服务所采用的方法以及费用。(2) 各机构未能提供有关通过服务可以实现哪些结果的充分信息。(3)咨询/咨询服务的原则、方法和成果各不相同。(4)没有说明与服务有关的“法律问题”。由于缺乏上述足够的信息，可能会出现客户期望的情况与机构提供的服务不同。因此，客户可能会与辅导员/顾问发生索赔索赔纠纷。从机构公告中所表述的服务性质来看，辅导员/顾问的“职业责任”在某些情况下将成为争议的主要问题。为了解决此类纠纷，可以采用三种方法；基于侵权/过失、合同法和消费者保护的原则较低。