Consumer Assessment of Healthcare Providers and Systems V (CAHPS V)

消费者对医疗保健提供者和系统的评估 V (CAHPS V)

基本信息

批准号：
10252801
负责人：
RONALD Dale HAYS
金额：
$ 106.89万
依托单位：
RAND CORPORATION
依托单位国家：
美国
项目类别：
财政年份：
2017
资助国家：
美国
起止时间：
2017-09-30 至 2022-09-29
项目状态：
已结题

来源：
https://reporter.nih.gov/project-details/10252801
关键词：
Consumer Assessment Healthcare Providers Systems

项目摘要

Consumers, providers and health care purchasers need high-quality information to help them compare and evaluate their health care options. The CAHPS V project will advance the AHRQ CAHPS mission of improving patients' experiences with health care by developing and evaluating strategies for survey measurement, reporting and quality improvement (QI). We propose a 5-year effort to advance the science and practice of patient experience assessment, continue innovation to ensure relevance to health service delivery and implement best survey practices, further the science of reporting, and evaluate CAHPS QI efforts. We will develop program communication strategies, and disseminate and promote use of CAHPS products. In particular, we will develop a survey to assess patient experiences with end-of-life care; develop new items to assess shared decision-making, care coordination, patient engagement, and patient safety; test alternatives to the standard CAHPS modes of data collection), explore the feasibility of administering a short-form survey dividing CG-CAHPS composites among respondents to reduce response burden, elicit stakeholder feedback about the value of different CAHPS supplement item sets, evaluate “The Your CAHPS Survey” that was designed to help users of the CAHPS surveys compile a survey tailed to their specific needs, and evaluate existing Spanish translations of CAHPS surveys. In addition, we will gather input from stakeholders on best practices for narrative data analysis, develop an approach for using automated Natural Language Processing for analyses of narratives, and construct an algorithm approach to select representative narratives that reflect and illustrate overall provider ratings. Finally, we will evaluate the contribution of patient narratives to quality improvement efforts in hospital care for children, characterize primary care practices use of the CG-CAHPS survey and patient-centered medical home items during PCMH transformation, assess the impact of pay- for-performance for care delivered by primary and specialty care safety net providers on CAHPS survey responses, explore the value of new shared decision-making, patient engagement, communication and patient safety items for QI and identify QI strategies that improve patient experience across various settings. We will also advance analytic methods for CAHPS data. The project team is well suited to achieving the study objectives given its prior accomplishments and established working relationships. The work is innovative and designed to facilitate the use of CAHPS surveys and improve response rates to them, enhance reporting and use of CAHPS survey data, and improve health care QI efforts.

消费者，提供者和医疗保健购买者需要高质量的信息来帮助他们比较和评估其医疗保健选择。 CAHPS V项目将推进AHRQ CAHPS的使命是通过发展和评估测量，报告和质量改进（QI）的策略。提案为期5年的努力来推进患者经验评估的科学和实践，继续创新，以确保与卫生服务交付相关并实施最佳调查实践，进一步的报告科学并评估CAHPS QI的工作。我们将发展计划沟通策略，并传播和促进CAHPS产品的使用。在特别是，我们将制定一项调查，以评估患者终止护理的经历；发展新项目以评估共同的决策，护理协调，患者参与以及患者安全；测试数据收集标准CAHPS模式的替代方案），探索管理简短调查将CG-CAHPS复合材料分配的可行性受访者减少响应伯恩的反应，引起利益相关者的反馈，以反馈不同的价值 CAHPS补充项目集，评估旨在帮助的“您的CAHPS调查” CAHPS调查的用户编制了针对其特定需求的调查，并评估现有的西班牙CAHPS调查翻译。此外，我们将从利益相关者在叙事数据分析的最佳实践中，开发一种使用的方法自动化自然语言处理，以分析叙事并构建算法选择反映和说明总体提供商评级的代表性叙述的方法。最后，我们将评估患者叙事对质量改善工作的贡献儿童医院护理，特征是CG-CAHPS调查的初级保健实践和 PCMH转换期间以患者为中心的医疗家用物品，评估付款的影响 - 由CAHPS上的小学和专业护理安全网提供者提供的绩效护理调查回复，探索新的共享决策，患者参与的价值， Qi的沟通和患者安全项目，并确定可以改善患者的QI策略各种环境的经验。我们还将推进CAHPS数据的分析方法。鉴于其先前的成就，项目团队非常适合实现研究目标并建立了工作关系。这项工作是创新的，旨在促进使用 CAHPS调查并提高对它们的响应率，增强CAHP的报告和使用调查数据，并改善医疗保健QI的工作。

项目成果

期刊论文数量（24）

专著数量（0）

科研奖励数量（0）

会议论文数量（0）

专利数量（0）

Patient Experience with In-Person and Telehealth Visits Before and During the COVID-19 Pandemic at a Large Integrated Health System in the United States.

DOI：
10.1007/s11606-021-07196-4
发表时间：
2022-03
期刊：
Journal of general internal medicine
影响因子：
5.7
作者：
Hays RD;Skootsky SA
通讯作者：
Skootsky SA

Shadow Coaching Improves Patient Experience for English-Preferring Patients but not for Spanish-Preferring Patients.

DOI：
10.1007/s11606-023-08045-2
发表时间：
2023-08
期刊：
JOURNAL OF GENERAL INTERNAL MEDICINE
影响因子：
5.7
作者：
Quigley, Denise D.;Elliott, Marc N.;Slaughter, Mary E.;Talamantes, Efrain;Hays, Ron D.
通讯作者：
Hays, Ron D.

Some Aspects of Patient Experience Assessed by Practices Undergoing Patient-Centered Medical Home Transformation Are Measured by CAHPS, Others Are Not.

通过以患者为中心的医疗之家转型实践评估的患者体验的某些方面是由 CAHPS 衡量的，而其他方面则不是。

DOI：
10.1097/qmh.0000000000000263
发表时间：
2020
期刊：
Quality management in health care
影响因子：
1.2
作者：
Xenakis,Lea;Quigley,DeniseD;Qureshi,Nabeel;AlMasarweh,Luma;Pham,Chau;Hays,RonD
通讯作者：
Hays,RonD

Examining the Business Case for Patient Experience: A Systematic Review.

检查患者体验的商业案例：系统回顾。

DOI：
10.1097/jhm-d-20-00207
发表时间：
2021
期刊：
Journal of healthcare management / American College of Healthcare Executives
影响因子：
0
作者：
Quigley,DeniseD;Reynolds,Kerry;Dellva,Stephanie;Price,RebeccaAnhang
通讯作者：
Price,RebeccaAnhang

Associations of CAHPS Composites With Global Ratings of the Doctor Vary by Medicare Beneficiaries' Health Status.