Stop-Service to Obviously-Impaired Patrons

停止向明显受损的顾客提供服务

• 批准号: 9408317
• 负责人: Brad Krevor
• 金额: $ 62.5万
• 依托单位: RRF FIELD SERVICES, LLC
• 依托单位国家: 美国
• 财政年份: 2016
• 资助国家: 美国
• 起止时间: 2016-08-10 至 2019-08-31
• 项目状态: 已结题
• 来源: https://reporter.nih.gov/project-details/9408317
• 关键词: Address; Aggressive behavior; Alcoholic Beverages; Alcohols; Automobile Driving; Behavior; Beverages; Communities; Consumption; Control Groups; Country; Crossover Design; Data Aggregation; Dose; Driving While Intoxicated; Effectiveness; Feedback; Frequencies; Impairment; Incidence; Individual; Injury; International; Internet; Intervention; Interview; Intoxication; Laws; Licensing; Link; Measures; Midwestern United States; Minor; Modeling; Prevalence; Prevention; Program Effectiveness; Randomized; Resources; Restaurants; Sales; Services; Students; Testing; Time; Training; Training Activity; Universities; Visit; assault; base; cohort; college; college drinking; community college; drinking; fighting; improved; interest; member; programs; randomized trial; response; sex; university student; web site; young adult

The Responsible Retailing Forum (“RRF”) seeks to develop a new intervention, Stop Service to Obviously- Impaired Patrons ("S-STOP"), to reduce the incidence and harm associated with overservice of alcohol. Modeled after RRF's effective program to reduce alcohol sales to minors using Mystery Shopper feedback on staff ID-checking conduct, SSTOP would (1) conduct "Pseudo-Intoxicated" Mystery Shop" ("P-I/MS") inspections of serving establishments, employing actors who seek to purchase an alcohol beverage while showing obvious signs of intoxication, (2) provide licensees with confidential feedback on actual staff conduct and a video link to view the behavior of the P-I/MS that visited their establishments, (3) provide staff with brief online training in the recognition and skillful refusal of service to intoxicated patrons, and (4) provide communities with a measure of the prevalence of overservice. The proposed study will: (1) determine the effectiveness of S-STOP in improving recognition and refusal to serve an obviously- impaired customer. To do this, we will implement S-STOP in 10 pairs of demographically matched college and university communities, employing a cross-over design. After a 3-month baseline, we will implement S- STOP in one community in each pair (Cohort 1), while the second community serves as a control (Cohort 2). After 6 months, we will end S-STOP in Cohort 1 communities but continue inspections to measure the effects of decay; and we will begin S-STOP in Cohort 2. (2) examine how licensees utilize the S-STOP program and the extent to which utilization moderates the effectiveness of the program. To do this, we will measure the number and percentage of managers who visit the S-STOP website and register their staff for training, measure the number of staff that complete the training, and conduct analyses to investigate the dose-response relationship between utilization of the S-STOP program and likelihood of overservice. (3) investigate why some owner/managers did not participate in S-STOP. To achieve this, we will interview 20 owner-managers who did not access the S-STOP website.

负责任的零售论坛（“ RRF”）试图制定新的干预措施，停止服务以显然 - 受损的顾客（“ S-Stop”），以减少与酒精过度服务有关的事件和危害。 以RRF的有效计划为模型，以减少未成年人的酒精销售，使用神秘购物者的反馈 员工ID检查行为，SSTOP将（1）行为“伪造的“神秘商店”（“ P-I/MS”） 对服务场所的检查，雇用试图购买酒精床位的演员 显示明显的陶醉迹象，（2）提供对实际员工行为的自信反馈的许可证 以及一个视频链接以查看访问其机构的P-I/MS行为的行为，（3）为员工提供简要介绍 在线培训认可和熟练地拒绝对乙氧基化的顾客的服务，（4）提供 社区衡量了过度服务的率。 拟议的研究将： （1）确定S-Stop在改善识别方面的有效性，并拒绝为明显的服务 - 客户受损。为此，我们将以10对人口统计学匹配的大学实施S-Stop 和大学社区，采用交叉设计。经过3个月的基准，我们将实施S- 在每对的一个社区中停止（队列1），而第二个社区则用作控制（队列2）。 6个月后，我们将在1个社区结束S-Stop，但继续进行检查以衡量效果 腐烂我们将在队列2开始S-Stop。 （2）检查许可证如何利用S-Stop程序以及使用的程度 该计划的有效性。为此，我们将衡量管理人员的数量和百分比 访问S-Stop网站并注册他们的员工进行培训，衡量完成该工作的员工数量 训练和进行分析以研究S-Stop利用率之间的剂量反应关系 程序和过度服务的可能性。 （3）调查为什么某些所有者/经理不参加S-Stop。为了实现这一目标，我们将 面试20名没有访问S-Stop网站的所有者管理员。