Queer people's responses to LGBTQ+ brand activism and its effect on brand loyalty

酷儿群体对 LGBTQ 品牌行动主义的反应及其对品牌忠诚度的影响

• 批准号: 2886220
• 金额: --
• 依托单位: University of Edinburgh
• 依托单位国家: 英国
• 项目类别: Studentship
• 财政年份: 2023
• 资助国家: 英国
• 起止时间: 2023 至 无数据
• 项目状态: 未结题
• 来源: https://gtr.ukri.org/projects?ref=studentship-2886220
• 关键词: Queer; people; responses; LGBTQ+; brand

The current marketing landscape is going through major changes with consumers increasingly expecting brands to engage in brand activism, i.e. to take a stance on socio-political issues. Many brands are happy to comply with this demand during June when the LGBTQ+ community celebrates Pride Month. Shelves are lined with Pride products, brands release limited Pride editions, and social media brand logos become more colourful by adding the rainbow - a symbol of the LGBTQ+ community. Despite these activist efforts, there has been a significant increase in hate crimes and hate speech against the LGBTQ+ community, with the rights of LGBTQ+ people continuously under attack. Hence, it is more important than ever to understand how members of the LGBTQ+ community respond to brand activism, especially since it is an issue directly affecting them and their well-being. Therefore, I aim to explore how queer consumers respond to LGBTQ+ brand activism during Pride Month and how it impacts brand loyalty. For this project, I will collect data from Twitter, Reddit, and Tumblr, and conduct semi-structured interviews with LGBTQ+ participants whereby I will take an intersectional approach and consider age and gender as factors possibly influencing responses, too. This research can impact LGBTQ+ people positively by giving them a voice on a topic directly affecting them. Additionally, this study can aid practitioners in creating campaigns that genuinely benefit the LGBTQ+ community. Finally, the study responds to a newly emerging phenomenon and thus fills a gap in the literature, which fellow scholars can build on in future research.

当前的营销格局正在经历重大变化，消费者越来越期望品牌参与品牌行动，即在社会政治问题上采取立场。许多品牌很乐意在 6 月 LGBTQ+ 社区庆祝骄傲月期间满足这一需求。货架上摆满了 Pride 产品，品牌发布了 Pride 限量版，社交媒体品牌徽标通过添加 LGBTQ+ 群体的象征彩虹变得更加丰富多彩。尽管积极分子做出了这些努力，但针对 LGBTQ+ 群体的仇恨犯罪和仇恨言论仍显着增加，LGBTQ+ 人群的权利不断受到攻击。因此，了解 LGBTQ+ 社区成员如何应对品牌行动主义比以往任何时候都更加重要，特别是因为这是一个直接影响他们及其福祉的问题。因此，我的目的是探讨酷儿消费者在骄傲月期间如何应对 LGBTQ+ 品牌行动主义，以及它如何影响品牌忠诚度。对于这个项目，我将从 Twitter、Reddit 和 Tumblr 收集数据，并对 LGBTQ+ 参与者进行半结构化访谈，从而采取交叉方法，并将年龄和性别也视为可能影响响应的因素。这项研究可以让 LGBTQ+ 人群就直接影响他们的话题发表意见，从而对他们产生积极影响。此外，这项研究可以帮助从业者开展真正有利于 LGBTQ+ 社区的活动。最后，这项研究回应了一种新出现的现象，从而填补了文献中的空白，其他学者可以在未来的研究中以此为基础。