ENABLING COMMUNICATIONS FOR THE DEAF WITHIN A PBX

为聋人提供 PBX 内的通信

• 批准号: 6516228
• 负责人: THOMAS J MCLAUGHLIN
• 金额: $ 37.5万
• 依托单位: NXI COMMUNICATIONS, INC.
• 依托单位国家: 美国
• 财政年份: 1999
• 资助国家: 美国
• 起止时间: 1999-07-22 至 2003-02-28
• 项目状态: 已结题
• 来源: https://reporter.nih.gov/project-details/6516228
• 关键词: biomedical equipment development; computer program /software; computer system design /evaluation; deaf aid; medical rehabilitation related tag; personal computers; telecommunications

DESCRIPTION: The goal of the proposed research and development is to show how TTY communications for the deaf can be enabled on every phone line entering an organization and on every phone extension through software techniques and without specialized hardware. The proposed technology will allow a deaf caller to dial the same phone numbers as hearing callers and be routed to the same person, department, automated call response system, or call center queue. In the Phase I the R&D team designed a software driver for a standard high density telephone board and added TTY Baudot and "Turbo-Code" support. The team also demonstrated CTI (computer telephony integration). In the Phase II, new techniques to automatically detect incoming text calls will be shown. An example task will be to allow a hearing person to answer a TTY call on any phone extension. A simple call transfer will then cause this text call to be routed to the computer next to this phone. The needs of call centers will be addressed, so that TTY calls can be accepted and can route to the next available call agent. Lastly, it will be shown how text calls from browsers used by the deaf can be accommodated in call centers. PROPOSED COMMERCIAL APPLICATION: Not Available

描述：拟议研究和开发的目标是展示如何 每条电话线路均可启用聋人 TTY 通信 通过软件技术和在每个电话分机上组织和 无需专门的硬件。拟议的技术将允许聋人呼叫者 拨打与听力呼叫者相同的电话号码并被路由到相同的电话号码 人员、部门、自动呼叫响应系统或呼叫中心队列。在 第一阶段研发团队设计了标准高密度的软件驱动程序 电话板并添加了 TTY Baudot 和“Turbo-Code”支持。团队还 演示了CTI（计算机电话集成）。在第二阶段，新 将展示自动检测传入文本呼叫的技术。一个 示例任务是允许听力正常的人接听任何 TTY 电话 电话分机。一个简单的呼叫转接将导致此文本呼叫 路由到此电话旁边的计算机。呼叫中心的需求将是 已解决，以便 TTY 呼叫可以被接受并可以路由到下一个 可用呼叫代理。最后，将展示如何从浏览器进行文本调用 聋人使用的电话可以安置在呼叫中心。 拟议的商业应用： 无法使用