Interactional variation online: harnessing emerging technologies in the digital humanities to analyse online discourse in different workplace contexts

在线互动变化：利用数字人文中的新兴技术来分析不同工作场所环境中的在线话语

基本信息

批准号：
AH/W001608/1
负责人：
Dawn Knight
金额：
$ 40.17万
依托单位：
CARDIFF UNIVERSITY
依托单位国家：
英国
项目类别：
Research Grant
财政年份：
2021
资助国家：
英国
起止时间：
2021 至无数据
项目状态：
未结题

来源：
https://gtr.ukri.org/projects?ref=AH%2FW001608%2F1
关键词：
Interactional variation online harnessing emerging

项目摘要

We are more connected than ever before but are we communicating effectively? Amid COVID-19 and the so-called 'digital pivot', online virtual communication has been placed at the heart of our daily lives, both professionally and privately. As we move into a post-COVID context, the affordances of this digital turn have shown that we can operate professionally online but there is a need for a better understanding of what has become, and is likely to remain, a new way of communicating in the workplace. The current pandemic has acted as a catalyst for change and has impacted on the behaviours of producers and consumers of digital interactional content. Businesses, for example, have changed their interaction with customers. Cultural organisations have embraced different forms of digital delivery of content, often co-produced by their audiences. Education has seen large-scale adoption of online modes of interaction. In this time of substantial change to how we interact online, there is a need to take stock of whether the virtual communication is equitable and whether our existing paradigms for analysing discourse are fit-for-purpose. This project draws on the expertise of leading researchers in the UK and Ireland to propose the next generation of analytical frameworks for analysing this new type of discourse and will make these frameworks available to all arts and humanities research and end user communities, leading to a step change in our ability to develop equality of access in online communication.Firstly, this project aims to examine virtual workplace communication so as to gain depth of insight into the potential barriers to effective communication. These may relate to external (e.g. gender, age, status, ethnicity, etc) or internal variables (e.g. linguistic variables such as talking over one another or not understanding when it is appropriate to take a 'turn' in conversation) of the interaction. We aim to explore not only what makes for success or failure in virtual workplace discourse, but what also allows for the identification of specific variables associated with such successes and failures. This study will be multi-modal, focusing both on what is said and also on how it is said (e.g. pitch, intonation, facial expression, accompanying gesture or gaze). Findings from this study will lead to the creation of awareness-raising artefacts which will be based on the needs of our project partners and will include, inter alia, reusable digital objects such as podcasts, vodcasts; digitally badged training presentations (e.g. chairing online meetings; fostering equity and diversity on online fora; simulating a sense of co-presence when demonstrating a process). These awareness-raising artefacts (e.g. podcasts and e-resources) can serve as training materials to enhance virtual workplace communication, to highlight any salient equity issues. These materials will aid our project partners in understanding the challenges, nuances and new norms, as well as best practices, in the cultural shift to digital communication platforms.Our second aim is to enable future research into spoken language by developing appropriate technical protocols for capturing and analysing interaction multi-modally (e.g. how to transcribe a gesture and align it with an utterance). Our goal is to evolve standardised ways of approaching questions about language use which are accessible and (re)producible by other researchers and non-technical experts in the Humanities, with the production of an online archive asset. This asset will identify common and standardised ways to approaching pertinent questions about language use which are accessible and reproducible by others. This will help to inform research practice in relation to gathering, storing, processing and analysing multi-modal data by building a community of practice for future multi-modal corpus linguistic research.

我们的联系比以往任何时候都更加紧密，但我们的沟通是否有效？在 COVID-19 和所谓的“数字支点”中，在线虚拟通信已成为我们日常生活（无论是职业生活还是私人生活）的核心。当我们进入后新冠疫情背景时，这种数字化转型的可供性表明，我们可以专业地在线运营，但我们需要更好地了解什么已经成为并且可能仍然是一种新的沟通方式。工作场所。当前的大流行已成为变革的催化剂，并影响了数字互动内容的生产者和消费者的行为。例如，企业已经改变了与客户的互动方式。文化组织已经采用了不同形式的数字内容交付方式，这些内容通常由观众共同制作。教育已大规模采用在线互动模式。在我们在线互动方式发生重大变化的时代，有必要评估虚拟交流是否公平，以及我们现有的话语分析范式是否适合目的。该项目借鉴了英国和爱尔兰领先研究人员的专业知识，提出了用于分析这种新型话语的下一代分析框架，并将使这些框架可供所有艺术和人文研究以及最终用户社区使用，从而迈出一步我们在在线沟通中实现平等访问的能力发生了变化。首先，该项目旨在研究虚拟工作场所沟通，以深入了解有效沟通的潜在障碍。这些可能与交互的外部变量（例如性别、年龄、地位、种族等）或内部变量（例如语言变量，例如互相交谈或不理解何时适合在对话中“轮流”）有关。我们的目标不仅是探索虚拟工作场所话语中成功或失败的因素，而且还可以识别与此类成功和失败相关的特定变量。这项研究将是多模式的，既关注所说的内容，也关注所说的方式（例如音高、语调、面部表情、伴随的手势或凝视）。这项研究的结果将导致创建提高认识的文物，这些文物将根据我们项目合作伙伴的需求而设计，其中包括可重复使用的数字对象，例如播客、视频播客；带数字徽章的培训演示（例如主持在线会议；促进在线论坛的公平性和多样性；在演示流程时模拟共存感）。这些提高认识的制品（例如播客和电子资源）可以作为培训材料，以加强虚拟工作场所的沟通，以突出任何突出的公平问题。这些材料将帮助我们的项目合作伙伴了解文化向数字通信平台转变的挑战、细微差别和新规范以及最佳实践。我们的第二个目标是通过开发适当的技术协议来捕获口语，从而实现口语的未来研究并以多模式方式分析交互（例如，如何转录手势并将其与话语对齐）。我们的目标是发展解决语言使用问题的标准化方法，这些方法可以由人文学科的其他研究人员和非技术专家访问和（重新）生成，并生成在线档案资产。该资产将确定处理有关语言使用的相关问题的通用和标准化方法，这些方法可供其他人访问和复制。这将有助于通过建立未来多模态语料库语言研究的实践社区，为与收集、存储、处理和分析多模态数据相关的研究实践提供信息。