EAGER: Strengthening Communities Through ICT-Enabled Indirect Resource Exchange

EAGER：通过信息通信技术支持的间接资源交换加强社区

• 批准号: 1665169
• 负责人: Mor Naaman
• 金额: $ 29.83万
• 依托单位: Cornell University
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2017
• 资助国家: 美国
• 起止时间: 2017-03-01 至 2020-02-29
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1665169&HistoricalAwards=false
• 关键词: EAGER; Strengthening; Communities; Through; ICT

This research will combine user-centered design, hardware and software development, and a mix of quantitative and qualitative methods to collect empirical data and user feedback through experimental deployments of a novel indirect resource exchange (IRE) system. Communities in urban environments, particularly underserved communities, could benefit from the positive economic and social outcomes offered via indirect exchange of resources, where individuals provide benefits to others but do not receive direct benefits in return. IRE services have the potential to provide direct and indirect benefits for local communities, particularly underserved communities in urban settings, by supporting economic vitality through reducing expenses and waste, building a greater sense of community, improving social connections between neighbors, and contributing to more resilient communities. Although there have been many prior attempts to create successful IRE services, none have been widely adopted or successfully scaled. However, recent advances in Information and Communication Technologies (ICTs), including the advent of low-resource computing, 3D printing, and laser-cutting, make it feasible to build and deploy low-cost hardware and software systems that could transform the landscape of IRE services. For this potential to be realized, we need to understand and overcome a complex set of technical, social, behavioral, and psychological challenges that will ultimately determine the adoption and use of these services by communities. Through experimental deployments of a novel IRE system that we develop with underserved communities in New York City, this research will address three major challenges associated with IRE: (1) understanding and overcoming challenges associated with trust and social friction; (2) learning the best way to coordinate the exchange of resources between individuals; and (3) investigating how to motivate use and incentivize participation. The system will be packaged and released as an open-source platform and set of guidelines that enable communities to construct and deploy their own IRE services. The intellectual contributions of this work include: (1) designing and building novel hardware and software technologies that successfully coordinate IRE in a variety of communities; (2) developing and testing a range of interdisciplinary - social, behavioral, and psychological - mechanisms that influence use and adoption of IRE services; (3) distilling insights and lessons learned from experimental deployments that reveal the benefits and challenges of IRE in different contexts; and (4) contributing empirical data, design guidelines, and concrete software and hardware artifacts that will be useful for advancing both academic research and local communities.

这项研究将结合以用户为中心的设计，硬件和软件开发，以及通过新颖的间接资源交换（IRE）系统的实验部署来收集经验数据和用户反馈的定量和定性方法的组合。城市环境中的社区，特别是服务不足的社区，可以从通过间接资源交换提供的积极经济和社会成果中受益，在这种情况下，个人为他人提供福利，但没有获得直接利益作为回报。 IRE服务有可能通过减少支出和浪费来支持经济活力，建立更大的社区意识，改善邻居之间的社会联系，并为更弹性的社区做出贡献，从而为当地社区，尤其是城市环境中服务不足的社区提供直接和间接的利益。尽管以前有许多尝试创建成功的IRE服务的尝试，但没有一个被广泛采用或成功扩展。但是，信息和通信技术（ICT）的最新进展，包括低资源计算的出现，3D打印和激光切割，使建立和部署可以改变IRE服务景观的低成本硬件和软件系统的可行性。为了实现这一潜力，我们需要理解并克服一系列复杂的技术，社会，行为和心理挑战，这些挑战最终将决定社区对这些服务的采用和使用。通过我们在纽约市服务不足的社区发展的新型IRE系统的实验部署，这项研究将解决与IRE相关的三个主要挑战：（1）理解和克服与信任和社会摩擦相关的挑战； （2）学习协调个人之间资源交换的最佳方法； （3）调查如何激励使用和激励参与。该系统将作为开源平台包装并发布，以及一套指南，使社区能够构建和部署自己的IRE服务。这项工作的智力贡献包括：（1）设计和构建新颖的硬件和软件技术，这些技术在各种社区中成功协调了IRE； （2）开发和测试一系列跨学科 - 社会，行为和心理 - 影响IRE服务使用和采用的机制； （3）从实验部署中学到的洞察力和经验教训，这些部署揭示了在不同情况下揭示IRE的益处和挑战； （4）贡献经验数据，设计指南以及具体软件和硬件工件，这些软件将有助于推进学术研究和当地社区。

项目成果

ShareBox: Designing A Physical System to Support Resource Exchange in Local Communities

• DOI: 10.1145/3196709.3196763
• 发表时间: 2018-06
• 期刊: Proceedings of the 2018 Designing Interactive Systems Conference
• 作者: Matthew V. Law;Mor Naaman;Nicola Dell

Challenges and Lessons Deploying a Physical System for Resource Exchange in Local Communities

在当地社区部署资源交换物理系统的挑战和教训

• DOI: 10.1145/3311957.3359497
• 发表时间: 2019
• 期刊: CSCW '19: Conference Companion Publication of the 2019 on Computer Supported Cooperative Work and Social Computing
• 作者: Gallardo, Andrea;Dell, Nicola;Naaman, Mor
• 通讯作者: Naaman, Mor