SGER: Deception as a Resource in Design to Support Interpersonal Awareness

SGER：欺骗作为设计中支持人际意识的资源

• 批准号: 0843215
• 负责人: Jeremy Birnholtz
• 金额: --
• 依托单位: Cornell Univ - State: AWDS MADE PRIOR MAY 2010
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2009
• 资助国家: 美国
• 起止时间: 2009-01-01 至 2010-06-30
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=0843215&HistoricalAwards=false
• 关键词: SGER; Deception; Resource; Design; Support

Ubiquitous information and communication technologies (ICT) are having transformative effects on the ways in which people socialize and collaborate. In particular, "virtual organizations" - aggregations of individuals, facilities and resources that span geographic and institutional boundaries - are an increasingly common work structure in a range of settings. One of the most important problems faced by those working in virtual organizations, however, is that unscheduled informal interaction with colleagues can be difficult to support. When compared with face-to-face collaborations, this means unanticipated problems can take longer to solve, uncertainties and misunderstandings can persist longer, and relationships may take longer to develop.Supporting informal interactions requires improved interpersonal awareness, that is, the ability to quickly and naturally see what colleagues are doing and whether or not they are available to talk. To date, design and research efforts have generally failed to produce novel and widely adopted technologies that overcome the problems associated with sub-optimal interpersonal awareness in virtual organizations. One problem limiting progress in the area is the implicit assumption in many awareness and interruption minimization technologies to reduce ambiguity and provide accurate information about others. There is increasing evidence, however, to suggest that such assumptions may not be valid. In communication, people frequently draw on the ambiguous properties of certain media to maintain plausible deniability about message receipt, avoid confrontation, as well as to encourage or discourage rapid response to a query. With regard to awareness technologies, such practices can sometimes be considered deceptive in that false information about one's availability may be deliberately provided to colleagues. This leads to the following research questions: When and how do people use deception to manage interpersonal awareness with current ICTs? What is the impact of these deceptions on their self-concept and their ability to work with colleagues?Most existing work in this area aims to either characterize people's use of deception, or eliminate deception by providing more accurate information. The long-term goal of this project, on the other hand, is to identify deception and to exploit it as a resource in designing and implementing improved awareness technologies. This SGER enables preliminary work on novel ideas about the identification and usage of deception hotspots in interpersonal awareness is the first exploratory step of a research program that could significantly impact how interpersonal awareness technologies are considered and designed, as well as our understanding of the role of deception in interpersonal awareness. Its primary contributions are: 1) a systematic examination of the conditions under which deception is used as a resource with existing awareness technologies, and 2) a conceptualization of deceptions as an indicator of a "trouble spot" in how a technology is supporting interpersonal awareness. Broader Impact: The results of this project will be critical to providing the necessary social capacities in our national cyberinfrastructure that will enable effective and transformative work in various forms of geographically distributed virtual organizations.

无处不在的信息和通信技术 (ICT) 正在对人们的社交和协作方式产生变革性影响。特别是，“虚拟组织”——跨越地理和机构边界的个人、设施和资源的集合——是各种环境中越来越常见的工作结构。然而，在虚拟组织中工作的人面临的最重要的问题之一是，与同事进行计划外的非正式互动可能难以支持。与面对面的合作相比，这意味着意料之外的问题可能需要更长的时间来解决，不确定性和误解可能会持续更长时间，关系可能需要更长的时间才能发展。支持非正式互动需要提高人际意识，即快速沟通的能力并自然地看到同事在做什么以及他们是否有时间交谈。迄今为止，设计和研究工作普遍未能产生新颖且广泛采用的技术来克服虚拟组织中与次优人际意识相关的问题。限制该领域进展的一个问题是许多意识和干扰最小化技术中的隐含假设，以减少歧义并提供有关其他人的准确信息。然而，越来越多的证据表明这种假设可能并不成立。在交流中，人们经常利用某些媒体的模糊特性来维持对消息接收的合理否认，避免对抗，以及鼓励或阻止对查询的快速响应。就感知技术而言，这种做法有时可能被视为具有欺骗性，因为可能会故意向同事提供有关某人是否有空的虚假信息。这引出了以下研究问题：人们何时以及如何利用当前信息通信技术利用欺骗来管理人际意识？这些欺骗对他们的自我概念和与同事合作的能力有什么影响？该领域的大多数现有工作旨在描述人们对欺骗的使用，或者通过提供更准确的信息来消除欺骗。另一方面，该项目的长期目标是识别欺骗行为并将其作为设计和实施改进意识技术的资源。该 SGER 能够就有关人际意识中欺骗热点的识别和使用的新想法开展初步工作，这是研究计划的第一步探索性步骤，可能会显着影响人际意识技术的考虑和设计方式，以及我们对人际意识的作用的理解。人际交往意识中的欺骗。它的主要贡献是：1）系统地检查欺骗被用作现有意识技术的资源的条件，以及2）将欺骗概念化为技术如何支持人际意识的“麻烦点”的指标。更广泛的影响：该项目的结果对于在我们的国家网络基础设施中提供必要的社会能力至关重要，这将使各种形式的地理分布的虚拟组织能够实现有效和变革性的工作。