Digital Transformation of Ontario's ADR Sector

安大略省 ADR 部门的数字化转型

• 批准号: 566694-2021
• 负责人: Massa, Tania
• 金额: $ 1.82万
• 依托单位: Humber College Institute of Technology & Advanced Learning
• 依托单位国家: 加拿大
• 项目类别: Applied Research and Development Grants - Level 1
• 财政年份: 2021
• 资助国家: 加拿大
• 起止时间: 2021-01-01 至 2022-12-31
• 项目状态: 已结题
• 来源: https://www.nserc-crsng.gc.ca/ase-oro/Details-Detailles_eng.asp?id=724046
• 关键词: Digital; Transformation; Ontario; ADR; Sector

The global effects of the COVID-19 pandemic have abruptly shifted the Ontario Alternative DisputeResolution (ADR) sector towards the use of online dispute resolution and virtual platforms for courts,tribunals, and other dispute resolution hearings and processes. The ADR Institute of Ontario (ADRIO) is arevenue-generating non-profit industry association for practicing and aspiring practitioners of ADR. With amembership of over 900-strong across Ontario, ADRIO strives to enhance the quality and standards of practice in the provincial ADR sector by supporting accreditation and professional development of practitioners,including Mediators, Arbitrators, Adjudicators, Facilitators, and ADR students. ADRIO's current databasemanagement system (DMS) has limited functionality to provide client relationship management and relatedclient-practitioner engagement identification. The technical challenge experienced by ADRIO is their limited resources and expertise to change the existing DMS into a more intuitive and accessible customer interface.The goal of this project is to transform how ADR practitioners interact with their clients, better understand the needs and challenges experienced by ADR practitioners; and identify new evolving practices. The EngageGrant will enable research, identification, and pilot testing of an online digital tool for data management, whichwill make ADRIO's processes more efficient, while addressing the emerging needs of Ontario's ADR sector.

COVID-19 大流行的全球影响突然将安大略省替代性争议解决 (ADR) 部门转向使用在线争议解决和虚拟平台进行法院、法庭以及其他争议解决听证会和程序。安大略省 ADR 研究所 (ADRIO) 是一家为 ADR 实践者和有志从业者服务的创收非营利性行业协会。 ADRIO 在安大略省拥有 900 多名会员，致力于通过支持从业人员（包括调解员、仲裁员、裁决员、协调员和 ADR 学生）的认证和专业发展来提高省 ADR 部门的实践质量和标准。 ADRIO 当前的数据库管理系统 (DMS) 提供客户关系管理和相关客户-从业者参与识别的功能有限。 ADRIO 面临的技术挑战是他们有限的资源和专业知识，无法将现有的 DMS 转变为更直观、更易于访问的客户界面。该项目的目标是改变 ADR 从业者与客户互动的方式，更好地了解 ADRIO 的需求和所经历的挑战。 ADR 从业者；并确定新的不断发展的实践。 EngageGrant 将使用于数据管理的在线数字工具的研究、识别和试点测试成为可能，这将使 ADRIO 的流程更加高效，同时满足安大略省 ADR 部门的新兴需求。