Collaborative Research: IIS: HCC: Small: The New Gatekeepers: Content Moderation and Information Threats in Local Communities

协作研究：IIS：HCC：小型：新的看门人：当地社区的内容审核和信息威胁

• 批准号: 2207834
• 负责人: Kjerstin Thorson
• 金额: $ 20.27万
• 依托单位: Michigan State University
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2022
• 资助国家: 美国
• 起止时间: 2022-09-01 至 2025-08-31
• 项目状态: 未结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=2207834&HistoricalAwards=false
• 关键词: Collaborative; Research; IIS; HCC; Small

This project maps how volunteer moderators are functioning as gatekeepers of local civic information and first responders to information threats within online local community groups. This is a crucial first step toward building effective tools (social, technological, and policy) that can support moderators of online community groups in their efforts to respond to the threats caused by information pollution. Residents of American communities increasingly rely on geographically focused online groups to access local information. These local groups have the potential to enhance the quality of life in American communities by helping residents learn about their communities, connect with neighbors and local organizations, and identify important local issues. However, these groups face significant threats to information quality, including mis/disinformation campaigns, incivility, and trolling. Moderators of online community groups are typically untrained volunteers who serve as a first line of defense. However, they are provided only a limited set of tools and practices for threat mitigation. As a result, moderators are in a tenuous position to respond to information threats while simultaneously navigating change in the workings of platforms themselves, rapidly evolving user practices, and the increasing politicization of local issues.This project has three goals: (1) assessing how well platform companies prepare local group moderators to face information threats; (2) understanding how local group moderators manage information threats in their everyday practices; (3) understanding how moderator practices respond to challenges during periods of increased information quality threat. The results of this research will expand our knowledge of how to better support volunteer moderators on digital platforms as they are asked to function as a new kind of gatekeeper in increasingly complex local information infrastructures. The project does this through (1) an analysis of the tools and trainings provided to moderators by three platform companies: Facebook, Nextdoor, and Reddit; (2) an eight-week asynchronous remote community study with moderators of local groups; and (3) a follow-up interview study examining moderator practices during conditions of high-levels of information threat. This involves grappling with platform design and affordances, as well as social practices, behaviors, and competencies, so as to inform human-computer interaction, information science, and public policy.This award reflects NSF's statutory mission and has been deemed worthy of support through evaluation using the Foundation's intellectual merit and broader impacts review criteria.

该项目描绘了志愿者主持人如何充当本地公民信息的守门人，以及在线本地社区群体内的信息威胁的第一响应者。这是迈向建立有效工具（社会，技术和政策）的至关重要的第一步，可以支持在线社区团体的主持人，以应对信息污染引起的威胁。美国社区的居民越来越依靠以地理位置为重点的在线团体来访问当地信息。这些地方团体有可能通过帮助居民了解其社区，与邻居和地方组织建立联系，并确定重要的地方问题，从而提高美国社区的生活质量。但是，这些群体面临对信息质量的重大威胁，包括误/虚假广告系列，不利性和巨魔。在线社区团体的主持人通常是未经培训的志愿者，他们是第一道防线。但是，仅提供了一套有限的减轻威胁工具和实践。结果，主持人处于对信息威胁的响应中，同时在平台本身的运作，迅速发展的用户实践以及越来越多的当地问题政治化的情况下导航的变化，该项目具有三个目标。 （2）了解本地团体主持人如何在日常实践中管理信息威胁； （3）了解主持人实践在增加信息质量威胁期间如何应对挑战。这项研究的结果将扩大我们如何在数字平台上更好地支持志愿者主持人的知识，因为他们被要求在日益复杂的本地信息基础架构中充当一种新型的守门人。该项目通过（1）分析三个平台公司提供给主持人的工具和培训：Facebook，NextDoor和Reddit； （2）与本地团体主持人进行的为期八周的异步远程社区研究； （3）在高级信息威胁的条件下检查主持人实践的后续访谈研究。这涉及努力应对平台设计和负担，社会实践，行为和能力，以告知人机交互，信息科学和公共政策。该奖项反映了NSF的法定任务，并被认为是值得通过基金会的知识分子和更广泛影响的审查审查标准来通过评估来通过评估来获得支持的。