Multi-Dimensional Electronic Collaboration For Time-Critical Mobile Emergency Response

时间紧迫的移动应急响应的多维电子协作

• 批准号: 0535273
• 负责人: Thomas Horan
• 金额: --
• 依托单位: Claremont Graduate University
• 依托单位国家: 美国
• 项目类别: Continuing Grant
• 财政年份: 2006
• 资助国家: 美国
• 起止时间: 2006-07-01 至 2010-06-30
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=0535273&HistoricalAwards=false
• 关键词: Multi; Dimensional; Electronic; Collaboration; Time

The motivation for this research is to improve time-critical government services such as emergency medical services (EMS). The research objectives are three-fold: (1) Assess operational, organizational, and governance dimensions of inter-organizational information-sharing in EMS, (2) Examine end-to-end performance of EMS systems under both normal and extreme conditions, and (3) Analyze local and national policy implications for deploying new organizational models for encouraging collaborative IT efforts by EMS providers.To accomplish this research objective, the research team will conduct a multi-method approach involving four discrete activities. First, a model outlining critical interfaces among EMS providers will be refined based on examination of the literature from organizational theory, information science, and associated disciplines (e.g. public administration) as well as from expert input (including an advisory panel). The result will be descriptions of operational, organizational, and governance dimensions and guidelines for case studies. The second activity will be to conduct case studies in California and Minnesota that will examine these dimensions with specific reference to the role of information technology (IT) in supporting end-to-end performance. The third activity will be to synthesize case study information through a combination of quantitative simulation analysis and qualitative analysis. A key result of this synthesis will be an institutional framework for deploying IT in support of collaborative EMS activities. Finally, a national workshop will be held in Washington DC to facilitate the discussion of policy implications and dissemination of research findings.Intellectual Merit. While there is a burgeoning literature on digital government processes, to date, therehas been minimal attention to the time-criticality dimension of information services. This research willdevelop a foundation for conceptual and empirically-based tools that can improve scientific understandingabout how information and organizational systems interact to facilitate and/or thwart the delivery ofemergency response services. The findings can also be used beyond the application of EMS and contribute to our understanding of how public services, broadly construed, perform during time-critical conditions, with particular attention to the interweaving influences of organizational and information technology dynamics. From a methodological perspective, the project will explore how both qualitative (e.g., case studies) and quantitative (e.g., simulation) methods can aid in understanding end-to-end performance of government services.Broader Impacts. The research team intends to help EMS responders and agencies enhance service quality, reduce disability consequences, and save lives. The immediate area for impact is improving emergency response services to benefit a broad range of citizen needs; accident and fatalities statistics show that mobile emergency needs cut across race, income, and ethnic backgrounds. This multi-dimensional analysis is also aimed to help policy makers and program managers understand how technology enhancements to one dimension (i.e., inter-organizational cooperation) can have impacts on citizen-level performance.

这项研究的动机是改善诸如紧急医疗服务（EMS）等时间关键政府服务。研究目标是三个方面：（1）评估EMS中组织间信息共享的运营，组织和治理维度，（2）检查EMS系统在正常和极端条件下的端到端性能，以及（3）分析本地和国家政策的含义离散活动。首先，将根据组织理论，信息科学和相关学科（例如公共管理）以及专家投入（包括咨询小组）对文献的检查，根据对文献的检查进行完善概述EMS提供商之间关键接口的模型。结果将是对案例研究的操作，组织和治理维度以及指南的描述。第二项活动是在加利福尼亚和明尼苏达州进行案例研究，这些案例研究将以信息技术（IT）在支持端到端绩效中的作用，以研究这些维度进行检查。第三个活动将是通过定量仿真分析和定性分析的组合综合案例研究信息。该综合的关键结果将是部署它以支持协作EMS活动的机构框架。最后，将在华盛顿特区举行一个国家研讨会，以促进讨论研究结果的政策影响和传播。尽管有关于数字政府流程的新兴文献，但迄今为止，人们对信息服务的时间临界维度的关注很少。这项研究将为概念和经验的工具建立基础，可以提高科学了解信息和组织系统如何互动以促进和/或阻止Exmergerency响应服务的提供。这些发现也可以超出EMS的应用之外，并有助于我们理解公共服务在关键时期条件期间如何广泛解释，执行，并特别关注组织和信息技术动态的相互交织的影响。从方法论的角度来看，该项目将探讨定性（例如案例研究）和定量（例如模拟）方法如何有助于理解政府服务的端到端性能。研究小组打算帮助EMS响应者和机构提高服务质量，减少残疾后果并挽救生命。影响的直接领域是改善紧急响应服务，以利用广泛的公民需求； 事故和死亡统计表明，跨种族，收入和种族背景减少的移动紧急需求。这项多维分析还旨在帮助政策制定者和计划经理了解一维技术如何增强技术（即组织间合作）如何对公民级别的绩效产生影响。