群体成员不依从行为互动分析及其应对管理研究

Although standard process plays a very important role in quality control, employees are hardly to comply with it. Due to the interactions among employees, the noncompliant behavior would propagate in a work group. In order to implement effective interventions to demotivate employees’ noncompliant behavior, our project is going to (1) build a mathematic model based on evolutionary game to investigate the dynamics of their noncompliant behavior and the corresponding strategic mechanisms; (2) identify utility functions in the model based on a best-worst scaling experiment; (3) identify interventions based on a discrete choice experiment, and evaluate the effectiveness of the interventions theoretically according to the results from (1) and (2). The effectiveness of the interventions will be assessed by a field study too. The result will extend the theory of process management and group behavior study. Meanwhile, it will provide decision supports for the organizations that design and implement effectiveness interventions.

虽然标准流程对产品质量和企业绩效至关重要，但是组织成员却经常不按照标准流程进行作业，即组织成员对标准流程的依从性较差。另外在作业过程中组织成员之间会不可避免地产生相互影响，这会导致不依从行为在组织成员中传播开来。为了对组织成员的不依从行为实施有效的应对管理措施，本研究将（1）基于演化博弈理论建立数学模型来揭示群体成员不依从行为的相互影响机理；（2）运用优差标度实验法对模型中的不依从行为效用函数进行估计；（3）采用离散选择实验识别出能够减少组织成员不依从行为的应对管理措施，并基于（1）和（2）的研究结果从理论上评价依从行为管理措施的有效性。另外本研究也将采用实地研究中的观察法从实践上评价措施的有效性。研究结果将在理论上拓展流程管理和群体行为的交叉研究领域，实践上将为组织设计和实施有效的应对管理机制提供管理决策支持。