Voice2Connect: Informing the Design of Smart Speakers for Social Connectedness in Low-Income Older Adults

Voice2Connect：为低收入老年人提供社交联系的智能扬声器设计

• 批准号: 10264140
• 负责人: Jane Chung
• 金额: $ 7.76万
• 依托单位: VIRGINIA COMMONWEALTH UNIVERSITY
• 依托单位国家: 美国
• 财政年份: 2020
• 资助国家: 美国
• 起止时间: 2020-09-30 至 2023-05-31
• 项目状态: 已结题
• 来源: https://reporter.nih.gov/project-details/10264140
• 关键词: Address; Adoption; Age; Aging; Algorithms; Artificial Intelligence; Attitude; Caring; Chronic; Clinic; Code; Communities; Computers; Data; Development; Elderly; Environment; Exhibits; Feedback; Focus Groups; Funding; Future; Group Interviews; Hand; Health; Health Personnel; Health Professional; Home; Housing; Human; Independent Living; Individual; Intervention; Knowledge; Leisure Activities; Loneliness; Longevity; Low income; Medical; Mental Depression; Methods; Modeling; Morbidity - disease rate; Names; Outcome; Participant; Perception; Personal Satisfaction; Population; Privacy; Public Health; Quality of life; Questionnaires; Research; Resources; Series; Services; Site; Social Network; Social isolation; Social support; Staff Attitudes; System; Systems Development; Technology; Testing; Thinking; Transcript; Transportation; Universities; Virginia; Visual impairment; Voice; Wellness Program; Work; base; cognitive function; community engagement; community living; cost; design; dexterity; disability; experience; high risk; implementation barriers; improved; innovation; innovative technologies; intelligent personal assistant; literacy; member; mortality; multiple chronic conditions; preference; prototype; psychosocial; social; social capital; social engagement; statistics; success; tool; usability; user centered design; virtual; Address; Adoption; Age; Aging; Algorithms; Artificial Intelligence; Attitude; Caring; Chronic; Clinic; Code; Communities; Computers; Data; Development; Elderly; Environment; Exhibits; Feedback; Focus Groups; Funding; Future; Group Interviews; Hand; Health; Health Personnel; Health Professional; Home; Housing; Human; Independent Living; Individual; Intervention; Knowledge; Leisure Activities; Loneliness; Longevity; Low income; Medical; Mental Depression; Methods; Modeling; Morbidity - disease rate; Names; Outcome; Participant; Perception; Personal Satisfaction; Population; Privacy; Public Health; Quality of life; Questionnaires; Research; Resources; Series; Services; Site; Social Network; Social isolation; Social support; Staff Attitudes; System; Systems Development; Technology; Testing; Thinking; Transcript; Transportation; Universities; Virginia; Visual impairment; Voice; Wellness Program; Work; base; cognitive function; community engagement; community living; cost; design; dexterity; disability; experience; high risk; implementation barriers; improved; innovation; innovative technologies; intelligent personal assistant; literacy; member; mortality; multiple chronic conditions; preference; prototype; psychosocial; social; social capital; social engagement; statistics; success; tool; usability; user centered design; virtual

Project Summary/Abstract There is a growing public health concern regarding the high risk of social isolation and loneliness among low- income older adults and its resulting impact on their longevity and overall well-being. The issue of social isolation is particularly relevant to low-income senior housing (LISH) residents who often have multiple chronic conditions and disabilities, lack of financial and social resources, and limited social networks. Thus, there is an urgent need to develop innovative approaches to mitigate these issues in older adults living in LISH. Voice- operated smart speakers have the potential to reduce social isolation and loneliness in this population, for example, by connecting with other people, sending a reminder about social activities, or providing a conversational agent. The hands-free voice control provides improved accessibility and usability for people with low literacy, vision impairment, mobility limitation, or poor dexterity issues. We propose to examine how smart speakers can support the needs of social connectedness among older adults living alone in LISH. We will use an iterative user-centered design and employ a mixed-methods approach, incorporating participatory methods, focus group interviews, and functional and psychosocial health questionnaires. The specific aims of this study are: (1) to determine experiences of social isolation, user needs, user context, and preferences related to the use of smart speakers for social connectedness in the LISH setting, (2) to evaluate older adults (smart speaker users and non-users)’ and stakeholders’ attitudes towards the in-home use of smart speakers for promoting social engagement, with a focus on perceived usability and usefulness of the technology, and (3) to identify potential implementation barriers and privacy concerns among older adults and stakeholders. Stakeholders will include housing staff members (N=10) and health care professionals (N=6) providing wellness services to LISH residents. Older adults (N=36) will form six focus groups and take part in a series of three focus group sessions in which they participate in user-centered design activities to identify potential smart speaker features that can support the needs of social connectedness. Their thoughts and ideas will be used to develop low-fidelity prototypes and scenarios of use for each prototype. After prototype and scenario development, we will seek input from the older adults, housing staff, and health care providers through focus groups, which will be used to refine the prototype. The refined prototypes will be validated with the older adult participants. We will use a thematic analysis and inductive coding method to analyze focus group interview transcripts. Descriptive statistics will be used to analyze the questionnaire data collected from older adults and stakeholders. Findings from this study will inform our future research where we build smart speaker algorithms and functionalities that can facilitate the planning of innovative smart speaker-based social connectedness interventions for older adults in LISH.

项目摘要/摘要 关于低 - 收入老年人及其对寿命和整体福祉的影响。社会问题 隔离与低收入高级住房（LISH）居民特别相关，他们经常有多个慢性 条件和残疾，缺乏财务和社会资源以及社交网络有限。那有一个 迫切需要开发创新的方法来减轻居住在LISH的老年人中的这些问题。嗓音- 操作的智能扬声器有可能减少该人群中的社会隔离和孤独感，因为 例如，通过与其他人建立联系，发送有关社交活动的提醒或提供 会话代理。免提语音控制为人们提供了改进的可访问性和可用性 识字率低，视力障碍，流动性限制或敏捷性问题差。我们建议检查如何 智能扬声器可以支持独自生活在Lish的老年人中的社交联系需求。我们 将使用以用户为中心的迭代设计和员工采用混合方法方法，并结合参与 方法，焦点小组访谈以及功能和社会心理健康问卷。具体目的 这项研究是：（1）确定社会隔离，用户需求，用户环境和偏好的经验 与使用智能扬声器在LISH环境中使用智能扬声器有关，（2）评估老年人 （智能扬声器用户和非用户）”，利益相关者参加智能扬声器的内部使用 促进社会参与，专注于可感知的技术的可用性和实用性，（3） 确定老年人和利益相关者的潜在实施障碍和隐私问题。 利益相关者将包括住房工作人员（n = 10）和提供医疗保健专业人员（n = 6） 居民的健康服务。老年人（n = 36）将组成六个焦点小组，并参与一系列 他们参加以用户为中心的设计活动的三个焦点小组会议，以确定潜在 可以满足社交联系需求的智能扬声器功能。他们的思想和想法将是 用于为每个原型开发低保真原型和使用场景。之后原型和场景 开发，我们将通过重点寻求老年人，住房人员和医疗保健提供者的意见 组将用于完善原型。精制原型将通过老年人进行验证 参与者。我们将使用主题分析和归纳编码方法来分析焦点小组访谈 成绩单。描述性统计数据将用于分析从老年人和 利益相关者。这项研究的发现将为我们未来的研究提供构建智能扬声器算法的研究 以及可以促进创新智能扬声器的社会联系的功能 老年人的干预措施。