Supporting Shy Users in Pervasive Computing

在普适计算中支持害羞的用户

• 批准号: EP/F064330/1
• 负责人: Dan Chalmers
• 金额: $ 134.07万
• 依托单位: University of Sussex
• 依托单位国家: 英国
• 项目类别: Research Grant
• 财政年份: 2008
• 资助国家: 英国
• 起止时间: 2008 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=EP%2FF064330%2F1
• 关键词: Supporting; Shy; Users; Pervasive; Computing

Pervasive computing - that which blends in with a physical and social environment - offers many new opportunities for computer mediated interactions. Users of these technologies may not be aware of the many ways in which they are socially present, the cues and feedback they are giving to others, and the data that is being recorded about them. On the one hand, this suggests a comforting sense of invisibility and anonymity, whilst on the other hand, it may evoke feelings of uncertainty, ambivalence, and dilemmas of self-presentation. In those contexts in which a certain type of 'performance' is required, shy users may additionally experience feelings of exposure, vulnerability and performance anxiety or 'stage fright'. Here, we draw upon Scott's (2007) sociological theory of shyness as a situational identity that emerges out of dramaturgical stress in interaction.Focusing on three different contexts of social interaction (classrooms, social networking, and public interactive art installations), we seek to understand how and why 'shy' users experience these difficulties, and how to design infrastructure and interaction mechanisms that support all users in enjoying and benefiting from the use of pervasive computing technologies. We are particularly interested in the more ad-hoc types of social situation that are supported by mobile, ambient and ad-hoc infrastructure. The project will therefore build on past experience in computer supported co-operative work, mediating interactions due to context, managing trust and identity, and ad-hoc networks. Our work programme consists of three mini-projects, corresponding to the three aforementioned contexts of social interaction and undertaken by our three research groups (Softsys, Interact and Sociology). In each of these settings, we shall address the research questions detailed in the Case For Support (page 6), which focus on context awareness; identity, groups and relations; mediation; interaction; the experience of shyness; and ethics and understanding. More specifically, the methodology of the three mini-projects will involve quantitative and qualitative observation, questionnaires, data analysis and model design, as follows:1. Class participation: we shall observe lecture, seminar and laboratory classes at the University of Sussex, especially those involving 'ice-breaker' exercises, presentations or other types of performance by students. Initial observations will establish a baseline measure, against which we will compare the effects of the technological interventions we will make (such as introducing signalling devices). Students will be asked to report on their subjective experiences of shyness and/or confidence by means of a questionnaire.2. Social and situated group communications: we shall examine patterns of communication, networking and self-presentation amongst social groups who interact both face to face and online. This will involve observation of the social networking website, Facebook, as well as online discussion fora devoted to shyness; research conferences; and the student-centred social events of Freshers' Week. The interventions here will include introducing Bluetooth phones, 'smart' conference badges, and social network maps for students.3. Public interactive art-works: we shall study three art gallery exhibitions that involve opportunities for interactive participation by visitors. One of these will be designed and installed by our partner artist Anna Dumitriu (who provides a letter of support), and another will be hosted by the Permanent gallery in Brighton, who will commission a suitable artist. The third will incorporate our interventions, and will be displayed at the Brighton Festival . We shall initially observe visitors' behaviour in terms of shyness, reticence and embarrassment about interacting with the displays, before designing and testing interventions to mediate these effects, such as kiosks and PDAs.

普遍的计算 - 与物理和社会环境融合在一起的计算为计算机介导的相互作用提供了许多新的机会。这些技术的用户可能不了解他们在社会上存在的多种方式，他们给他人的提示和反馈以及有关他们的数据。一方面，这表明了一种令人舒适的隐形和匿名感，另一方面，它可能会引起自我表现的不确定性，矛盾和困境的感觉。在需要某种类型的“绩效”的情况下，害羞的用户可能还会体验到曝光，脆弱性和绩效焦虑或“舞台惊吓”的感觉。在这里，我们借鉴了斯科特（Scott，2007）的害羞社会学理论，是一种情境认同，出于互动中的戏剧性压力而出现。在社交互动的三个不同背景下进行竞争（课堂，社交网络，社交网络和公共互动艺术装置），我们试图通过如何和为什么在设计方面进行这些困难和互动的方式，并寻求享受这些困难和互动的方式，并寻求互动的方式。普遍计算技术。我们对移动，环境和临时基础设施支持的更临时类型的社会状况特别感兴趣。因此，该项目将建立在计算机支持的合作工作中的过去经验的基础上，从而导致背景下的互动，管理信任和身份以及临时网络。我们的工作计划包括三个小项目，与上述社会互动的三个背景相对应，并由我们的三个研究小组（Softsys，Intervort and Sociogy）进行。在这些环境中的每一个中，我们都将解决支持案例中详细介绍的研究问题（第6页），该问题的重点是上下文意识；身份，群体和关系；调解；相互作用;害羞的经历；以及道德和理解。更具体地说，这三个微型项目的方法将涉及定量和定性观察，问卷，数据分析和模型设计，如下：1。班级参与：我们将在苏塞克斯大学观察讲座，研讨会和实验室课程，尤其是涉及“破冰者”练习，演讲或其他类型的表演的讲座。最初的观察将建立基线度量，我们将比较我们将制定的技术干预措施的影响（例如引入信号设备）。将要求学生通过问卷调查2。社会和位置群体沟通：我们将研究面对面和在线互动的社会群体之间的沟通，网络和自我表现模式。这将涉及对社交网站Facebook的观察以及致力于害羞的在线讨论；研究会议；以及以学生为中心的新生一周的社交活动。这里的干预措施将包括为学生推出蓝牙手机，“智能”会议徽章和社交网络地图3。公共互动艺术工作：我们将研究三个美术馆展览，其中涉及游客参与互动的机会。其中一个将由我们的合作伙伴艺术家安娜·杜米特里（Anna Dumitriu）（提供支持信）设计和安装，另一个将由布莱顿的永久画廊主持，布莱顿将委托合适的艺术家。第三个将结合我们的干预措施，并将在布莱顿音乐节上展出。在设计和测试干预措施以调解这些效果之前，我们最初将在害羞，沉默和尴尬方面观察访客的行为，例如售货亭和PDA。

项目成果

Exploring affective technologies for the classroom with the subtle stone

用微妙的石头探索课堂的情感技术

• DOI: 10.1145/1753326.1753568
• 发表时间: 2010
• 作者: Balaam M

A deniable and efficient question and answer service over ad hoc social networks

通过临时社交网络提供可否认且高效的问答服务

• DOI: 10.1007/s10791-012-9185-0
• 发表时间: 2012
• 期刊: Information Retrieval
• 作者: Fleming S

Mediating Exposure in Public Interactions

调解公共互动中的暴露

• 作者: Dan Chalmers (Author)

Chutney and relish

酸辣酱和调味料

• DOI: 10.1145/1952222.1952268
• 发表时间: 2010
• 作者: Light A

An ant-inspired, deniable routing approach in ad hoc question & answer networks

• 发表时间: 2012-03
• 作者: Simon Fleming